One application for all customer communications
The communications hub that grows with your business – Helping your customers deliver extraordinary customer experiences, be more productive and work smarter.
Daktela provides a hosted solution which supports all of your customers communication needs. Our simple to deploy application supports customers with teams from 5 to 1000+ users with everything from simple cloud telephony through to full omnichannel solutions including inbound & Outbound voice, email, chat, WhatsApp and social media channels.
We are proud to best technology at the best price with the best support, so what’s
different about Daktela and how we work?
Unlike other vendors we manage who sells our solution, so you when you present Daktela you will stand out from the competition by providing something different.
– 24/7 UK Support Team: Our friendly UK support team is on hand whenever you need it
– UK & EU Datacentres: Give your customers a choice depending on preference
– Flexible Contract Terms: From rolling monthly to three and five years
– Flexible Pricing: Only pay for the functions you need now, and add more as you go
– Scalable: We are ready to grow with you as your business grows
– Customer care starts with us: We create a tailored package for your needs and support you along the way with business growth.
– Guaranteed 99.995% uptime commitments in Service Level Agreement.
– Commissions to you paid for the duration of any agreement.
Daktela combines everything in a single view, and we mean everything…
From simple cloud telephony through to advanced communications that join calls, texts, emails, social media, videos, WhatsApp, team messaging and file sharing all within the same hosted platform.
All the communication and collaboration tools in one place
Channel choice matters, with Daktela you can give your customers a choice of how they wish to contact you: phone, email, webchat, sms, Instagram, WhatApp, Facebook) – all while giving people the opportunity to speak to a team member, if the need arises.
Easily add AI Voicebots & Chatbots
You can even allow your customers to help themselves and your keep business running 24/7 with our friendly AI Voicebots and Chatbots using Natural Language Processing and Machine Learning.
Connect your whole team
Connect every one of your customers employees from the front desk to back-office staff right through to remote and mobile users and manage them through one Management portal
Complete visibility of customer comms
Empower your team with all the customer information at their fingertips. Fragmented communication becomes a thing of the past, as all conversations easy to find and they are joined in one customer feed regardless of the channel.
Measure and boost your team’s performance.
Daktela offers a suite of management tools as standard, including real-time insight, analytics, quality management and customer satisfaction surveys.
Supercharge your business tools
Our easy integrations enable you to maximise the tools you already use in your business with our quick set-ups and completely Open API. Such as Microsoft Dynamics, Teams, Salesforce , E-commerce & PCI-DSS payment software , workforce optimisation & quality management solutions , plus much more…
And it’s all backed up by a secure global platform
So, let’s bring customer and employee experience together and transform your business experience into an extraordinary experience.
Next Generation Communications Improves Patient Journey
The UK’s largest independent provider of specialist transport, healthcare support, and clinical services, E-zec Medical Transport Services (E-zec) revolutionised its customer care with Daktela.
E-zec awarded Daktela with the contract for their control centre operations. The software unifies and supports voice calls, text messages, WhatsApp, email, and social media channels, ensuring that whatever the preferred method of contact, E-zec teams can reach patients and customers.
Craig Smith, E-zec, Chief Executive explains:
‘People are our priority – this includes our colleagues, our patients, and our customers. Having the right technology solutions in place that supports effective communications is a critical enabler in allowing us to provide effective care for each and every patient we support.
Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.
The slick installation and interactive training to get everyone up to speed was hugely valuable and helped to harvest the expected benefits and service improvements almost immediately.’
You can read the full case study in Daktela’s collateral section.
Leading Funeral Plan Provider Future Proofs Customer Care
One of the UK’s leading funeral plan providers, Golden Charter, has transformed its customer communications by migrating to Daktela’s cloud contact centre.
To help prepare for FCA regulatory changes and plan for the future, Golden Charter went to an independent procurement consultant, who recommended Daktela’s cloud-based contact management solution.
With their customers at the forefront of their minds, they did not want to introduce too much change. So Daktela helped Golden Charter with a two-step approach, with the initial phase replacing their existing Avaya system like-for-like and a later stage focused on enhancing and improving the overall functionality of their communications.
– Migrate from a legacy on-premises system (Avaya) 200 Contact Centre and Back Office users
– Integration with MS Dynamics, including historical sensitive data.
– Work within a PRINCE2 project management framework
Ciaran O’Toole, Golden Charter’s Chief Technology Officer, explains:
“We sought a solution that would be future-proof for our business. Daktela had everything we needed and was cost-effective, secure, and scalable. Further down the line, we’d like the ability to introduce alternative ways of communicating with our customers, such as via SMS and What’s App, and this could be easily added on with Daktela. The solution means we could also easily offer hybrid working options for our employees.”
You can read the full case study in Daktela’s collateral section.
Supporting the charity section – Daktela & Blue Cross for Pets
Blue Cross are one of the leading UK animal charities and have been a Daktela UK customer since 2017. The initial deployment was for a 40-seat contact centre implemented in their supporter care donations contact centre.
In 2019 our solution was expanded to replace the remaining Avaya on-premises solution. In April 2019 we began a 12-month role out across the remaining 90 sites in the UK covering almost 650 users. The project was completed on time and within budget.
We now support the original supporter care contact centre located within their Burford (Oxfordshire) Head office together with a further 12 regional offices, 25 animal re-homing centres, 50 retail units and 4 (24/7) Veterinary Hospitals. We have deployed a range of Yealink IP handsets, Softphones for contact centre users and 7 Polycom video conferencing units for the major sites.