Telesoft Technologies

People. Technology. Intelligence

Founded in 1989, Telesoft Technologies is an independent global provider of Cyber Security and Government Infrastructure solutions and products. We develop, manufacture and support systems and applications that generate revenue and keep critical infrastructure secured and protected.

Our mission is to deliver cutting-edge technology that helps our customers stay one step ahead of their competitors, focusing on critical infrastructure protection, managed services and smarter data intelligence. We aim to drive growth and value in all the markets in which we work.

Supplier Contact Details

Supplier Representative: Kieran Thow
Title: Business Development Executive
Email: [email protected]

Mobile: 07708483885
LinkedIn: https://www.linkedin.com/in/kieranthow/
Website: https://www.telesoft-technologies.com/

My.186kloud Profile page.

Collateral

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Telesoft Technologies

People. Technology. Intelligence

Founded in 1989, Telesoft Technologies is an independent global provider of Cyber Security and Government Infrastructure solutions and products. We develop, manufacture and support systems and applications that generate revenue and keep critical infrastructure secured and protected.

Our mission is to deliver cutting-edge technology that helps our customers stay one step ahead of their competitors, focusing on critical infrastructure protection, managed services and smarter data intelligence. We aim to drive growth and value in all the markets in which we work.

Supplier Contact Details

Supplier Representative: Kieran Thow
Title: Business Development Executive
Email: [email protected]

Mobile: 07708483885
LinkedIn: https://www.linkedin.com/in/kieranthow/
Website: https://www.telesoft-technologies.com/

My.186kloud Profile page.

Collateral

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Daktela UK

One application for all customer communications

The communications hub that grows with your business – Helping your customers deliver extraordinary customer experiences, be more productive and work smarter.

Daktela provides a hosted solution which supports all of your customers communication needs. Our simple to deploy application supports customers with teams from 5 to 1000+ users with everything from simple cloud telephony through to full omnichannel solutions including inbound & Outbound voice, email, chat, WhatsApp and social media channels.

We are proud to best technology at the best price with the best support, so what’s
different about Daktela and how we work?
Unlike other vendors we manage who sells our solution, so you when you present Daktela you will stand out from the competition by providing something different.
– 24/7 UK Support Team: Our friendly UK support team is on hand whenever you need it
– UK & EU Datacentres: Give your customers a choice depending on preference
– Flexible Contract Terms: From rolling monthly to three and five years
– Flexible Pricing: Only pay for the functions you need now, and add more as you go
– Scalable: We are ready to grow with you as your business grows
– Customer care starts with us: We create a tailored package for your needs and support you along the way with business growth.
– Guaranteed 99.995% uptime commitments in Service Level Agreement.
– Commissions to you paid for the duration of any agreement.

Daktela combines everything in a single view, and we mean everything…
From simple cloud telephony through to advanced communications that join calls, texts, emails, social media, videos, WhatsApp, team messaging and file sharing all within the same hosted platform.

All the communication and collaboration tools in one place
Channel choice matters, with Daktela you can give your customers a choice of how they wish to contact you: phone, email, webchat, sms, Instagram, WhatApp, Facebook) – all while giving people the opportunity to speak to a team member, if the need arises.

Easily add AI Voicebots & Chatbots
You can even allow your customers to help themselves and your keep business running 24/7 with our friendly AI Voicebots and Chatbots using Natural Language Processing and Machine Learning.

Connect your whole team
Connect every one of your customers employees from the front desk to back-office staff right through to remote and mobile users and manage them through one Management portal

Complete visibility of customer comms
Empower your team with all the customer information at their fingertips. Fragmented communication becomes a thing of the past, as all conversations easy to find and they are joined in one customer feed regardless of the channel.

Measure and boost your team’s performance.
Daktela offers a suite of management tools as standard, including real-time insight, analytics, quality management and customer satisfaction surveys.

Supercharge your business tools
Our easy integrations enable you to maximise the tools you already use in your business with our quick set-ups and completely Open API. Such as Microsoft Dynamics, Teams, Salesforce

, E-commerce & PCI-DSS payment software

, workforce optimisation & quality management solutions

, plus much more…

And it’s all backed up by a secure global platform

So, let’s bring customer and employee experience together and transform your business experience into an extraordinary experience.

Supplier Contact Details

Supplier Representative: Steve McSherry
Title: UK Country Manager
Email: [email protected]
Telephone:0800 470 2159
Mobile: 07554 247204
LinkedIn: https://www.linkedin.com/in/stevemcsherry/
Website: https://www.daktela.co.uk
 

My.186kloud Profile page.

Case Studies

Next Generation Communications Improves Patient Journey

The UK’s largest independent provider of specialist transport, healthcare support, and clinical services, E-zec Medical Transport Services (E-zec) revolutionised its customer care with Daktela.

E-zec awarded Daktela with the contract for their control centre operations. The software unifies and supports voice calls, text messages, WhatsApp, email, and social media channels, ensuring that whatever the preferred method of contact, E-zec teams can reach patients and customers.

Craig Smith, E-zec, Chief Executive explains:
‘People are our priority – this includes our colleagues, our patients, and our customers. Having the right technology solutions in place that supports effective communications is a critical enabler in allowing us to provide effective care for each and every patient we support.

Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.

The slick installation and interactive training to get everyone up to speed was hugely valuable and helped to harvest the expected benefits and service improvements almost immediately.’

You can read the full case study in Daktela’s collateral section.

Leading Funeral Plan Provider Future Proofs Customer Care

One of the UK’s leading funeral plan providers, Golden Charter, has transformed its customer communications by migrating to Daktela’s cloud contact centre.

To help prepare for FCA regulatory changes and plan for the future, Golden Charter went to an independent procurement consultant, who recommended Daktela’s cloud-based contact management solution.

With their customers at the forefront of their minds, they did not want to introduce too much change. So Daktela helped Golden Charter with a two-step approach, with the initial phase replacing their existing Avaya system like-for-like and a later stage focused on enhancing and improving the overall functionality of their communications.

Key objectives:
– Migrate from a legacy on-premises system (Avaya) 200 Contact Centre and Back Office users
– Integration with MS Dynamics, including historical sensitive data.
– Work within a PRINCE2 project management framework

Ciaran O’Toole, Golden Charter’s Chief Technology Officer, explains:

“We sought a solution that would be future-proof for our business. Daktela had everything we needed and was cost-effective, secure, and scalable. Further down the line, we’d like the ability to introduce alternative ways of communicating with our customers, such as via SMS and What’s App, and this could be easily added on with Daktela. The solution means we could also easily offer hybrid working options for our employees.”

You can read the full case study in Daktela’s collateral section.

Supporting the charity section – Daktela & Blue Cross for Pets

Blue Cross are one of the leading UK animal charities and have been a Daktela UK customer since 2017. The initial deployment was for a 40-seat contact centre implemented in their supporter care donations contact centre.

In 2019 our solution was expanded to replace the remaining Avaya on-premises solution. In April 2019 we began a 12-month role out across the remaining 90 sites in the UK covering almost 650 users. The project was completed on time and within budget.

We now support the original supporter care contact centre located within their Burford (Oxfordshire) Head office together with a further 12 regional offices, 25 animal re-homing centres, 50 retail units and 4 (24/7) Veterinary Hospitals. We have deployed a range of Yealink IP handsets, Softphones for contact centre users and 7 Polycom video conferencing units for the major sites.

Collateral

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Dialpad

#WorkFromAnywhere

Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers.

Dialpad’s proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call.

Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale.

Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google Workspace, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive.

Customers include T-Mobile, Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Headquartered in the United States, Dialpad has offices in Australia/New Zealand, Brazil, Canada, India, Japan and the UK.

Dialpad’s license offering comprises of 4 separate services; Dialpad Talk the main UCaaS license, Uber Conference for conferencing, and then more complex sell and contact centre licenses (for support and sales led members). Dialpad is one of the only platforms to offer both UC and contact centre license on the one platform. Having deployed in over 70 countries, our licenses come inclusive of US/Canada minutes as well as your local country minutes due to our global tier 1 data centres and relationships with local carriers. Dialpad was founded in 2010 (even created after the iPhone!) so through our split-cloud architecture and the of Voice AI (offering features such as speech to text translation, real-time coaching, deeper analytics) it is an easy, scalable solution for the future of cloud telephony.

Supplier Contact Details

Supplier Representative: Josh Hegarty
Title: Regional Channel Manager
Email: [email protected]
Telephone:07913347536
Mobile: 07913347536
LinkedIn: https://www.linkedin.com/company/dialpad/mycompany/
Website: https://www.dialpad.com/uk/

Case Studies

Housing Associations (Microsoft) – Almond Housing, Cobalt, South Liverpool Homes

All associations above were a migration from on-premise systems to the cloud based. The need to be able to work remotely was the main cause for move.
Integrations with Microsoft were key here (OP365, SSO, Teams). They were not important from day 1 but wanted these built into their roadmap moving forwards which we could cater for.
Contact Centre (CC) and UC on the same platform was more important than having Teams integration for their UC. Each deployment had approximately 15% CC seats.
Voice intelligence within the CC was well received in the demo stage, and from this the enhanced level of reporting and analytics.

Kingdom Housing (G-suite)

Using 8×8 but with their move to Chromebooks they needed a solution that had full functionality in the browser, and Dialpad being based on the Google Cloud Platform has native integrations into the google ecosystem (SSO, G-suite, directory sync & integrated apps).
Once again the single platform for CC and UC was a key driver.
Kingdom Housing was approximately 250 users (30 CC).

Market Star

MarketStar is a global sales and marketing outsourcing company providing sales solutions for the world’s leading and emerging companies such as Pinterest, Dropbox, and Samsung. With over 30 years of proven success, MarketStar is a true leader in revenue acceleration and has over 1,400 employees in global offices.

Challenges:
1. Inefficiencies: Reps manually dialling numbers, leaving the same voicemail repeatedly, and tracking their own call efficacy.
2. Flexibility: Previous phone system was just a desk phone with no integrations or analytics; reps were often using their personal phones.
3. Data: Lack of call visibility meant difficulty measuring success and gathering best practices.

Why Dialpad:
1. Integration with Salesforce and Outreach works in unison to increase efficiencies and create a powerful selling environment.
2. Sales leaders can now identify successful calls to pull data, analyse transcripts, and train the team using the best practices.
3. Voicemail Drop saves time by allowing reps to drop off a call and play their best pre-recorded message, allowing them to move on to their next call.
4. Sales reps have all the information at their fingertips with Real-Time Assist, which acts as a battlecard that pops up based on trigger words.
5. Call recording and transcripts gives reps the ability to get up to speed and better prepare for their next call.

Results:
1. Went from 25% call recording to 100% call recording.
2. Complete sales tech stack with Salesforce and Outreach integrations gives the team the right tools for the most effective phone call.
3. Insights into team performance, best practices, and call metrics.
4. Reps are spending more time talking to customers and less time dialling, leaving voicemails, and manually logging activity.
5. Insights into team performance, best practices, and call metrics.
6. Increase in responses with the ability to text directly from the Dialpad app.

Promotion

Current Salesperson Incentives

4X MRR on 24month contracts
6XMRR on 36month contracts
7XMRR on 36month contracts for CC licenses

Partner Licenses

Utilise free Dialpad licenses (up to 10) whilst partnering with Dialpad

10 Free Users

Similarly for customers signing multi-year deals we can offer 10 free users.

Collateral

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