Daktela UK

One application for all customer communications

The communications hub that grows with your business – Helping your customers deliver extraordinary customer experiences, be more productive and work smarter.

Daktela provides a hosted solution which supports all of your customers communication needs. Our simple to deploy application supports customers with teams from 5 to 1000+ users with everything from simple cloud telephony through to full omnichannel solutions including inbound & Outbound voice, email, chat, WhatsApp and social media channels.

We are proud to best technology at the best price with the best support, so what’s
different about Daktela and how we work?
Unlike other vendors we manage who sells our solution, so you when you present Daktela you will stand out from the competition by providing something different.
– 24/7 UK Support Team: Our friendly UK support team is on hand whenever you need it
– UK & EU Datacentres: Give your customers a choice depending on preference
– Flexible Contract Terms: From rolling monthly to three and five years
– Flexible Pricing: Only pay for the functions you need now, and add more as you go
– Scalable: We are ready to grow with you as your business grows
– Customer care starts with us: We create a tailored package for your needs and support you along the way with business growth.
– Guaranteed 99.995% uptime commitments in Service Level Agreement.
– Commissions to you paid for the duration of any agreement.

Daktela combines everything in a single view, and we mean everything…
From simple cloud telephony through to advanced communications that join calls, texts, emails, social media, videos, WhatsApp, team messaging and file sharing all within the same hosted platform.

All the communication and collaboration tools in one place
Channel choice matters, with Daktela you can give your customers a choice of how they wish to contact you: phone, email, webchat, sms, Instagram, WhatApp, Facebook) – all while giving people the opportunity to speak to a team member, if the need arises.

Easily add AI Voicebots & Chatbots
You can even allow your customers to help themselves and your keep business running 24/7 with our friendly AI Voicebots and Chatbots using Natural Language Processing and Machine Learning.

Connect your whole team
Connect every one of your customers employees from the front desk to back-office staff right through to remote and mobile users and manage them through one Management portal

Complete visibility of customer comms
Empower your team with all the customer information at their fingertips. Fragmented communication becomes a thing of the past, as all conversations easy to find and they are joined in one customer feed regardless of the channel.

Measure and boost your team’s performance.
Daktela offers a suite of management tools as standard, including real-time insight, analytics, quality management and customer satisfaction surveys.

Supercharge your business tools
Our easy integrations enable you to maximise the tools you already use in your business with our quick set-ups and completely Open API. Such as Microsoft Dynamics, Teams, Salesforce

, E-commerce & PCI-DSS payment software

, workforce optimisation & quality management solutions

, plus much more…

And it’s all backed up by a secure global platform

So, let’s bring customer and employee experience together and transform your business experience into an extraordinary experience.

Supplier Contact Details

Supplier Representative: Steve McSherry
Title: UK Country Manager
Email: [email protected]
Telephone:0800 470 2159
Mobile: 07554 247204
LinkedIn: https://www.linkedin.com/in/stevemcsherry/
Website: https://www.daktela.co.uk
 

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Case Studies

Next Generation Communications Improves Patient Journey

The UK’s largest independent provider of specialist transport, healthcare support, and clinical services, E-zec Medical Transport Services (E-zec) revolutionised its customer care with Daktela.

E-zec awarded Daktela with the contract for their control centre operations. The software unifies and supports voice calls, text messages, WhatsApp, email, and social media channels, ensuring that whatever the preferred method of contact, E-zec teams can reach patients and customers.

Craig Smith, E-zec, Chief Executive explains:
‘People are our priority – this includes our colleagues, our patients, and our customers. Having the right technology solutions in place that supports effective communications is a critical enabler in allowing us to provide effective care for each and every patient we support.

Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.

The slick installation and interactive training to get everyone up to speed was hugely valuable and helped to harvest the expected benefits and service improvements almost immediately.’

You can read the full case study in Daktela’s collateral section.

Leading Funeral Plan Provider Future Proofs Customer Care

One of the UK’s leading funeral plan providers, Golden Charter, has transformed its customer communications by migrating to Daktela’s cloud contact centre.

To help prepare for FCA regulatory changes and plan for the future, Golden Charter went to an independent procurement consultant, who recommended Daktela’s cloud-based contact management solution.

With their customers at the forefront of their minds, they did not want to introduce too much change. So Daktela helped Golden Charter with a two-step approach, with the initial phase replacing their existing Avaya system like-for-like and a later stage focused on enhancing and improving the overall functionality of their communications.

Key objectives:
– Migrate from a legacy on-premises system (Avaya) 200 Contact Centre and Back Office users
– Integration with MS Dynamics, including historical sensitive data.
– Work within a PRINCE2 project management framework

Ciaran O’Toole, Golden Charter’s Chief Technology Officer, explains:

“We sought a solution that would be future-proof for our business. Daktela had everything we needed and was cost-effective, secure, and scalable. Further down the line, we’d like the ability to introduce alternative ways of communicating with our customers, such as via SMS and What’s App, and this could be easily added on with Daktela. The solution means we could also easily offer hybrid working options for our employees.”

You can read the full case study in Daktela’s collateral section.

Supporting the charity section – Daktela & Blue Cross for Pets

Blue Cross are one of the leading UK animal charities and have been a Daktela UK customer since 2017. The initial deployment was for a 40-seat contact centre implemented in their supporter care donations contact centre.

In 2019 our solution was expanded to replace the remaining Avaya on-premises solution. In April 2019 we began a 12-month role out across the remaining 90 sites in the UK covering almost 650 users. The project was completed on time and within budget.

We now support the original supporter care contact centre located within their Burford (Oxfordshire) Head office together with a further 12 regional offices, 25 animal re-homing centres, 50 retail units and 4 (24/7) Veterinary Hospitals. We have deployed a range of Yealink IP handsets, Softphones for contact centre users and 7 Polycom video conferencing units for the major sites.

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CallTower

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing and PSTN, Cisco® Webex Calling / UCM, Cisco® CCPP, CT Cloud UCaaS, CT Cloud Meeting powered by Zoom and four contact center options, including Five9 for business customers.

Supplier Contact Details

Supplier Representative: Greg Morelli
Title: Director of Global VAR Channel
Email: [email protected]
Telephone:(914) 670-1670

LinkedIn: https://www.linkedin.com/in/gregmorelli/

 

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Case Studies

PING Golf | Case Study

CallTower’s Native MS Teams Direct Routing delivered a hole in one upgrade for PING Golf. Empowering PING Golf with Natively integrated MS teas UCaaS and CCaaS solution.
https://info.calltower.com/hubfs/PING%20Case%20Study.pdf

Franklin Sports | Case Study

CallTower’s Native MS Teams Direct Routing delivered a major league upgrade for Franklin Sports.
https://info.calltower.com/hubfs/Franklin%20Sports%20Case%20Study.pdf

Microsoft Teams UCaaS + CCaaS – Westfield Bank // Case Study

The combined power of CallTower’s native Microsoft Teams Direct Routing solution and Five9 Cloud Contact Center brings Westfield Bank new communication prowess
https://info.calltower.com/hubfs/Microsoft%20Teams%20UCaaS%20+%20CCaaS%20%7C%20Case%20Study.pdf

Promotion

Operator Connect For MS Teams – 3X Promotion

Register your deal today and start earning 300% commissions on Operator Connect!
https://info.calltower.com/3x-microsoft-operator-connect

3X SPIFF Promotion

Register your deal today and start earning 300% commissions!
https://info.calltower.com/3x

1X Commissions on Office 365 Licenses

In an unprecedented move, CallTower empowers our partners to make money selling Office 365 licensing!
Register your deal today and start earning!
https://info.calltower.com/office-365-promotion-2021

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Atos Unify

Communicate your way!

Unify Office, powered by RingCentral

Unify Office is the new cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS.

Unify Office delivers everything that modern team members need in one place, on any device and from any location.

Our experience of building enterprise scale messaging and real-time collaboration solutions is now available to organisations of any size.

Supplier Contact Details

Supplier Representative: Jordan Huggard
Title: Regional Channel Manager UK&I, Cloud
Email: [email protected]
Telephone:07581012740
Mobile: 07581012740
LinkedIn: https://www.linkedin.com/company/unifyco/
Website: https://unify.com/en/lp/unifyoffice
 

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Case Studies

Sanderson plc, Bristol (Recruitment)

An international organisation needed a global communications solution – 11 on-premises PBX systems consolidated into 1 easy-to-manage cloud solution: Unify Office

Louis Turner, Sanderson’s Head of ITS, explains that in recent years the company expanded to 10 offices across the UK. Although it represented great news for the business, this expansion placed pressure on the organisation’s telephony.

“Our nationwide growth was taxing our phone infrastructure, which consisted of an on-prem PBX and physical phone lines at every office. And because these systems were all different, that presented its own challenges in terms of administration, maintenance, and connecting employees across our locations.”

“We now have one cloud telephony environment connecting our organisation around the world—and a solution capable of scaling with us as we continue to expand globally. I was confident this Unify Office solution, powered by RingCentral, was exactly what our growing business needed. But my team and I have still been pleasantly surprised at how beneficial the platform that been for our operations.”

Creating numerous operational improvements with Unify Office

As Louis explains, once all Sanderson employees around the world had the Unify Office cloud communications apps on their laptops and mobile devices, the company began seeing significant workflow improvements.

“This solution is so flexible that we can set up each employee’s presence exactly how it makes the strategic sense for them,” Louis says.

“I can go to our Manchester office and take calls on my laptop or mobile as though I’m in my Bristol office. I have one business number I can access anywhere. But for some recruiters who cover multiple regions, we can give them several local numbers—say, one for London and one for Manchester. That helps them build relationships with clients or candidates in both those areas.”

Another improvement, Louis points out, is the ability to let recruiters use their business numbers on any device—without having to buy them all corporate-issued cell phones. “We can assign our recruiter a business number and let them make and receive those calls on their own device. But at the same time, if a recruiter leaves, that number—and all the relationships we’ve built with it—will stay with Sanderson, and we can assign it to a new recruiter.”

Lowering the company’s telecom bill substantially

Finally, Louis notes, adding all these new telephony capabilities isn’t costing Sanderson any more in telephony expenses than the company was paying previously. In fact, he explains, migrating to the Unify Office global platform is actually helping Sanderson cut its costs in several ways.

“We’ve eliminated all our legacy infrastructure costs—maintaining and upgrading the phone servers, cancelling those expensive phone agreements with local carriers, etc. Also, we now have predictable calling rates for each region where Sanderson has a presence, so we’re not getting surprised anymore with overage charges or being charged the world for service—which is what was happening before.”

About Sanderson

Sanderson PLC are a multiple-award-winning UK recruitment firm. For more than 40 years, the recruiting experts at Sanderson have been helping to connect the ideal candidates with business clients across a wide range of sectors—from financial services to government to technology to retail and others.

Today, Sanderson is one of the UK’s leading recruiting organisations, successfully placing candidates in hundreds of contracts and more than 1,000 permanent roles each year.

In 2021, the UK’s Business Leader Magazine placed Sanderson at #2 on its 2021 list of Bristol’s Top 100 Owner-Managed Companies.

Promotion

Demo Now – Free of Charge Licenses for Internal use, Demo, and Proof of Concept

Demo Now offers NEW and EXISTING partners the chance to try Unify Office free of charge, until December 2022.

Partners can request single or multiple packages that can be used for testing, internal use, customer demo’s, and customer POC’s.

Each package includes:
– FREE Standard Unify Office “Package” (25 users)
– Up to four packages per partner/reseller (100 users maximum)
– Free service up to December 2022 in UK (September 2022 for all other countries)
– The option to sign up for the second year at only €7*
– Earn commission from the 2nd year

– Options to switch on additional features as follows:
– Automatic call recording
– Single Sign-On
– Multi Site administration and management
– Advanced call handling including whisper, barge and more
– Real-time analytics
– Popular CRM integrations with Salesforce, Zendesk and more
– Custom Roles

*€7 PUPM (per User per month) based on pre-paid contract at renewal (Dec22) – BUT YOU CAN CANCEL SO THERE IS NO RISK OR COST

ADVANCE Your Pipeline – Lead Registration Incentive!

Running until 30th September 2022, for every Unify Office or Unify Video opportunity that partners submit in the Unify Office PRM and that reaches sales stage “Solution”, partners can earn:

5-100 users = €100
101-500 users = €350
501+ users = €500

AND, we will double the money if you win the deal!!!

T’s & C’s
A won opportunity = sales stage “closed/won” in the UO PRM.
Atos Unify will use a ‘special activity’ in our MDF process to pay the incentive funds. These funds can be used at the partner’s discretion.
If partners are not registered on our MDF program we will onboard them when they qualify for an incentive payment.
Every new lead at sales stage “Solution” or higher for Unify Office and Unify Video (minimum 5 seats) submitted between August 1st 2021 and June 30th 2022 qualifies

Enhanced Partner Commissions!

Unify Office are offering enhanced commissions, over and above our standard partner program commissions.

Please speak to 186Kloud for the latest commissions available to you!

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8×8

One Platform. One experience. Contact centre. Voice. Video. Chat.

8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated contact centre, voice communications, video, chat and API solution built on one global cloud communications platform. 8×8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit https://www.8×8.com/, or follow 8×8 on LinkedIn, Twitter and Facebook.

We empower workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.

Supplier Contact Details

Supplier Representative: George Collins
Title: National Account Manager
Email: [email protected]×8.com
Telephone:020 3831 7439

LinkedIn: https://www.linkedin.com/company/8×8
Website: https://www.8×8.com/
 

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Case Studies

Halfords – Putting Customer Experience First

Prominent retailer puts customer experience first, leading to record-breaking profits.

Friction-free calls via Teams delight BDO knowledge workers

BDO LLP operates in 18 offices across the UK, employing 6,500 people offering tax, audit and assurance, and a range of advisory services. BDO LLP is the UK member firm of the BDO international network.

The Princess Alexandra Hospital Trust accelerates digital journey, enhancing the patient experience

The Princess Alexandra Hospital NHS Trust provides general acute, outpatient and diagnostic services, serving an extended catchment area of up to 500,000 residents in Essex.

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GTT Communications INC

GTT Communications

Supplier Contact Details

Supplier Representative: Alexandra Rakka
Title: Senior Account Manager
Email: [email protected]
Telephone:07774319530
Mobile: 07774319530
LinkedIn: https://www.linkedin.com/in/alexandra-rakka/
Website: http://www.gtt.net
 

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Globalgig

Orchestrating Hyper Connectivity

Globalgig Orchestrates Hyperconnectivity – We work with innovators to create solutions that deliver results.

With Globalgig, you have one provider, one invoice, one supporting team for global managed communications services including mobility, data, voice, SD-WAN, and IoT.

Supplier Contact Details

Supplier Representative: Vinny Sohanpaul
Title: Mr
Email: [email protected]

Mobile: +44 7825 765594
LinkedIn: https://www.linkedin.com/in/vinny-sohanpaul-47115710/
Website: https://www.globalgig.com/

Case Studies

Electronics design company looking for true path-diverse, secondary failover circuits for 30+ sites in 11 countries

Applying a proven methodology for network design, Globalgig simplifies the complexity around delivering a global solution.

Read our case study:
https://www.globalgig.com/wp-content/uploads/2020/08/Globlalgig-Connect-Use-Case-Electronic-Design_v2-1.pdf

Top-tier accounting firm propels business forward with SD-WAN/SASE architecture

Globalgig and partner Palo Alto Networks to design and deliver on the customer’s network transformation project with new architecture and cloud firewall.

Read our case study:
https://www.globalgig.com/wp-content/uploads/2021/09/Globalgig-SD-WAN-2-Palo-Alto-Use-Case-Jul2021-FINAL.pdf

Wireless WAN provides network diversity and cost savings for business continuity

SERV Behavior Health System transitioned to cloud-based platforms with the assurance of diverse failover connections to bolter network resiliency.

Read our case study:
https://www.globalgig.com/wp-content/uploads/2021/09/SERV-Behavioral-Health-System-FINAL-US-28Sep2021.pdf

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SCB Global

Workplace Transformation for the dynamic workforce with Microsoft Teams

SCB Global are at the forefront of Comms 4.0, delivering workplace transformation for the dynamic workforce for the everywhere enterprise.

A unique single vendor approach is allowing SCB Global to break through silos in collaboration and communication and deliver a simple single pane of glass experience.

With industry leading OPTO portfolio of solutions that reside natively inside Microsoft Teams and Azure global POPs, Including:

OPTO4Teams- Industry leading direct routing with enhanced features
OPTO4Contact- Innovative Omni channel contact center
OPTO4Edge- SD WAN
OPTOshield- Advanced reporting and compliance

SCB Global have been at the forefront of delivering solutions natively integrated into Microsoft Teams . With 17 years+ telco experience and 11+ years of delivering Microsoft voice solutions, SCB Global have over 400,000 monthly active OPTO4Teams users. Comms 4.0 has brought around the next generation of communication that for the first time goes beyond voice and SCB Global are at the forefront with innovative solutions delivered with unparalleled knowledge and expertise. SCB Global also have the most extensive global coverage with 50 countries with full stack including many hard to reach countries. We know that many enterprises require so much more than an out of the box solution and our cutting-edge technology is helping enterprises around the world bring workplace transformation for the dynamic workforce

Supplier Contact Details

Supplier Representative: Shams Khan
Title: Principal Solutions Consultant
Email: [email protected]
Telephone:02081068585
Mobile: 07512587999
LinkedIn: https://www.linkedin.com/in/mshamskhan/
Website: http://www.scb-global.com

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Dialpad

#WorkFromAnywhere

Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers.

Dialpad’s proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call.

Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale.

Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google Workspace, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive.

Customers include T-Mobile, Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Headquartered in the United States, Dialpad has offices in Australia/New Zealand, Brazil, Canada, India, Japan and the UK.

Dialpad’s license offering comprises of 4 separate services; Dialpad Talk the main UCaaS license, Uber Conference for conferencing, and then more complex sell and contact centre licenses (for support and sales led members). Dialpad is one of the only platforms to offer both UC and contact centre license on the one platform. Having deployed in over 70 countries, our licenses come inclusive of US/Canada minutes as well as your local country minutes due to our global tier 1 data centres and relationships with local carriers. Dialpad was founded in 2010 (even created after the iPhone!) so through our split-cloud architecture and the of Voice AI (offering features such as speech to text translation, real-time coaching, deeper analytics) it is an easy, scalable solution for the future of cloud telephony.

Supplier Contact Details

Supplier Representative: Josh Hegarty
Title: Regional Channel Manager
Email: [email protected]
Telephone:07913347536
Mobile: 07913347536
LinkedIn: https://www.linkedin.com/company/dialpad/mycompany/
Website: https://www.dialpad.com/uk/

Case Studies

Housing Associations (Microsoft) – Almond Housing, Cobalt, South Liverpool Homes

All associations above were a migration from on-premise systems to the cloud based. The need to be able to work remotely was the main cause for move.
Integrations with Microsoft were key here (OP365, SSO, Teams). They were not important from day 1 but wanted these built into their roadmap moving forwards which we could cater for.
Contact Centre (CC) and UC on the same platform was more important than having Teams integration for their UC. Each deployment had approximately 15% CC seats.
Voice intelligence within the CC was well received in the demo stage, and from this the enhanced level of reporting and analytics.

Kingdom Housing (G-suite)

Using 8×8 but with their move to Chromebooks they needed a solution that had full functionality in the browser, and Dialpad being based on the Google Cloud Platform has native integrations into the google ecosystem (SSO, G-suite, directory sync & integrated apps).
Once again the single platform for CC and UC was a key driver.
Kingdom Housing was approximately 250 users (30 CC).

Market Star

MarketStar is a global sales and marketing outsourcing company providing sales solutions for the world’s leading and emerging companies such as Pinterest, Dropbox, and Samsung. With over 30 years of proven success, MarketStar is a true leader in revenue acceleration and has over 1,400 employees in global offices.

Challenges:
1. Inefficiencies: Reps manually dialling numbers, leaving the same voicemail repeatedly, and tracking their own call efficacy.
2. Flexibility: Previous phone system was just a desk phone with no integrations or analytics; reps were often using their personal phones.
3. Data: Lack of call visibility meant difficulty measuring success and gathering best practices.

Why Dialpad:
1. Integration with Salesforce and Outreach works in unison to increase efficiencies and create a powerful selling environment.
2. Sales leaders can now identify successful calls to pull data, analyse transcripts, and train the team using the best practices.
3. Voicemail Drop saves time by allowing reps to drop off a call and play their best pre-recorded message, allowing them to move on to their next call.
4. Sales reps have all the information at their fingertips with Real-Time Assist, which acts as a battlecard that pops up based on trigger words.
5. Call recording and transcripts gives reps the ability to get up to speed and better prepare for their next call.

Results:
1. Went from 25% call recording to 100% call recording.
2. Complete sales tech stack with Salesforce and Outreach integrations gives the team the right tools for the most effective phone call.
3. Insights into team performance, best practices, and call metrics.
4. Reps are spending more time talking to customers and less time dialling, leaving voicemails, and manually logging activity.
5. Insights into team performance, best practices, and call metrics.
6. Increase in responses with the ability to text directly from the Dialpad app.

Promotion

Current Salesperson Incentives

4X MRR on 24month contracts
6XMRR on 36month contracts
7XMRR on 36month contracts for CC licenses

Partner Licenses

Utilise free Dialpad licenses (up to 10) whilst partnering with Dialpad

10 Free Users

Similarly for customers signing multi-year deals we can offer 10 free users.

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LogMeIn

Do your best work. From anywhere

From single products to complete solutions, companies of every size trust LogMeIn to power remote work.

LogMeIn’s category-defining products unlock the potential of the modern workforce by making it possible for millions of people and businesses around the globe to do their best work simply and securely—on any device, from any location and at any time.

A pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, LogMeIn has become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and approximately 2 million customers worldwide who use its software as an essential part of their daily lives.

Supplier Contact Details

Supplier Representative: Will Richards
Title: Channel Manager, United Kingdom & Ireland
Email: [email protected]
Telephone:+44 207 190 2627
Mobile: +35 389 600 5472

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