Sanderson plc, Bristol (Recruitment)
An international organisation needed a global communications solution – 11 on-premises PBX systems consolidated into 1 easy-to-manage cloud solution: Unify Office
Louis Turner, Sanderson’s Head of ITS, explains that in recent years the company expanded to 10 offices across the UK. Although it represented great news for the business, this expansion placed pressure on the organisation’s telephony.
“Our nationwide growth was taxing our phone infrastructure, which consisted of an on-prem PBX and physical phone lines at every office. And because these systems were all different, that presented its own challenges in terms of administration, maintenance, and connecting employees across our locations.”
“We now have one cloud telephony environment connecting our organisation around the world—and a solution capable of scaling with us as we continue to expand globally. I was confident this Unify Office solution, powered by RingCentral, was exactly what our growing business needed. But my team and I have still been pleasantly surprised at how beneficial the platform that been for our operations.”
Creating numerous operational improvements with Unify Office
As Louis explains, once all Sanderson employees around the world had the Unify Office cloud communications apps on their laptops and mobile devices, the company began seeing significant workflow improvements.
“This solution is so flexible that we can set up each employee’s presence exactly how it makes the strategic sense for them,” Louis says.
“I can go to our Manchester office and take calls on my laptop or mobile as though I’m in my Bristol office. I have one business number I can access anywhere. But for some recruiters who cover multiple regions, we can give them several local numbers—say, one for London and one for Manchester. That helps them build relationships with clients or candidates in both those areas.”
Another improvement, Louis points out, is the ability to let recruiters use their business numbers on any device—without having to buy them all corporate-issued cell phones. “We can assign our recruiter a business number and let them make and receive those calls on their own device. But at the same time, if a recruiter leaves, that number—and all the relationships we’ve built with it—will stay with Sanderson, and we can assign it to a new recruiter.”
Lowering the company’s telecom bill substantially
Finally, Louis notes, adding all these new telephony capabilities isn’t costing Sanderson any more in telephony expenses than the company was paying previously. In fact, he explains, migrating to the Unify Office global platform is actually helping Sanderson cut its costs in several ways.
“We’ve eliminated all our legacy infrastructure costs—maintaining and upgrading the phone servers, cancelling those expensive phone agreements with local carriers, etc. Also, we now have predictable calling rates for each region where Sanderson has a presence, so we’re not getting surprised anymore with overage charges or being charged the world for service—which is what was happening before.”
Sanderson PLC are a multiple-award-winning UK recruitment firm. For more than 40 years, the recruiting experts at Sanderson have been helping to connect the ideal candidates with business clients across a wide range of sectors—from financial services to government to technology to retail and others.
Today, Sanderson is one of the UK’s leading recruiting organisations, successfully placing candidates in hundreds of contracts and more than 1,000 permanent roles each year.
In 2021, the UK’s Business Leader Magazine placed Sanderson at #2 on its 2021 list of Bristol’s Top 100 Owner-Managed Companies.